Understanding Chats (Live Multi-Agent Inbox)
The above video contains:
- How to access chats in Zacx
- How to send templates via Zacx
- What is Conversation window
- Filters in Chats
- How to add tags and assign team members to chats
- How to block a conversation in Chats
Types of Conversations in Zacx
The above video contains:
- Types of messages we can do in Zacx
- Understanding Templates and their types
- Understanding when we can send normal messages to leads